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Refund Policy

📄 Refund Policy

Website: Sky Zoom Holidays (A Unit Of Travel Xpress Global Holydays Pvt. Ltd)

1. Overview

At Sky Zoom Holidays (A Unit Of Travel Xpress Global Holydays Pvt. Ltd), we are committed to providing a smooth and transparent refund process. This Refund Policy explains how and when customers may receive refunds for bookings made through our platform, including flights, hotels, and bus services.

Please read this policy carefully before making any bookings.

2. General Refund Conditions

  • Refunds are subject to the terms and conditions of the respective airlines, hotels, and bus operators.
  • Not all bookings are eligible for refunds. Some services are offered at discounted non-refundable rates.
  • Service fees, processing charges, or convenience fees (if any) are non-refundable unless otherwise stated.
  • Refund requests must be made through our website or by contacting our support team at [Phone Number].

3. Flight Booking Refunds

  • Refunds for flights depend on the fare rules of the airline.
  • Non-refundable tickets will not be eligible for any refund.
  • Refundable tickets may incur cancellation charges as per the airline’s policy. The remaining amount will be refunded.
  • In cases of flight delays, cancellations, or schedule changes by the airline, refunds or rescheduling options may be provided depending on the airline’s policy.
  • Refunds for unused airport taxes may be processed where applicable.

4. Hotel Booking Refunds

  • Refunds are applicable only if cancellations are made within the cancellation window specified at the time of booking.
  • No refunds will be issued for no-shows, early checkouts, or cancellations made outside the allowable time frame.
  • Non-refundable hotel bookings will not be eligible for any refund under normal conditions.
  • In case the hotel is overbooked or unavailable, alternate arrangements or a full refund may be offered.

5. Bus Booking Refunds

  • Refunds are available for cancellations made within the allowed time frame set by the bus operator (usually at least 6 hours prior to departure).
  • No refunds will be issued for cancellations made after departure time or for no-shows.
  • Rescheduled or delayed journeys due to operator issues may qualify for a refund or alternative travel options.

6. Refund Processing

  • Once a refund is approved, it will be processed to the original method of payment (e.g., credit card, bank account, digital wallet).
  • Refunds are typically processed within 7–14 business days. Processing time may vary depending on the payment gateway or financial institution.
  • Customers will be notified once the refund is initiated.

7. Special Cases & Exceptions

We understand that emergencies such as medical conditions, bereavement, or natural disasters may occur. In such cases, please contact us with supporting documents. We will coordinate with the relevant service providers to assist you with a refund or rescheduling, where possible.

8. Non-Refundable Scenarios

  • Non-refundable booking categories.
  • No-show at the time of departure or check-in.
  • Failure to comply with service provider policies.
  • Denied entry or travel due to incorrect documentation (e.g., visa, passport).

9. Policy Updates

Sky Zoom Holidays (A Unit Of Travel Xpress Global Holydays Pvt. Ltd) reserves the right to update this Refund Policy at any time without prior notice. Any changes will be posted on our website with the effective date.

10. Contact Us

For any refund-related queries, please contact us:

Sky Zoom Holidays (A Unit Of Travel Xpress Global Holydays Pvt. Ltd)